Privacy Policy
Last Updated: June 2026
The Garden Room Co is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect any personal information you provide when contacting us through our website, social media channels, email, telephone or online enquiry forms.
Who We Are
The Garden Room Co designs and builds bespoke luxury garden rooms for homeowners across the South East of England.
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us using the details provided on our website.
Information We Collect
We may collect the following information when you contact us:
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Name
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Email address
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Telephone number
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Property address (where relevant to your enquiry)
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Details about your project and requirements
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Any information you choose to provide when contacting us
How We Use Your Information
We only collect information that is necessary to:
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Respond to your enquiry
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Arrange consultations and site visits
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Provide quotations and project information
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Communicate with you about your project
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Deliver our services
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Provide customer support
We do not use your information for unsolicited marketing and will only contact you in relation to your enquiry or project unless you have specifically requested otherwise.
How Your Information Is Stored
We use HubSpot, a trusted customer relationship management platform, to securely store and manage customer and enquiry information.
HubSpot employs industry standard security measures to protect personal data from unauthorised access, disclosure, alteration or destruction.
Access to personal information is restricted to authorised personnel only and is used solely for legitimate business purposes.
Sharing Your Information
We respect your privacy.
We do not sell, rent, trade or share your personal information with third parties for marketing purposes. Your information will only be shared where necessary to fulfil your project requirements, for example with trusted contractors or suppliers involved in delivering your project, and only where appropriate.
Data Retention
We retain personal information only for as long as necessary to respond to enquiries, manage projects, meet legal obligations and maintain business records.
Information that is no longer required will be securely deleted.
Your Rights
Under UK data protection legislation, you have the right to:
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Request access to the personal information we hold about you
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Request correction of inaccurate information
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Request deletion of your personal information where appropriate
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Object to the processing of your information
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Request restriction of processing in certain circumstances
To exercise any of these rights, please contact us directly.
Website Analytics and Cookies
Our website may use cookies and analytics tools to help us understand how visitors use the site and to improve user experience.
These tools do not provide us with sensitive personal information and are used solely to improve website performance and functionality.
Changes To This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact The Garden Room Co using the contact details provided on our website.